? Conduct regular audits of call recordings to ensure adherence to company policies and procedures.
? Identify areas for improvement and provide actionable feedback to the team.
? Prepare and present detailed audit reports to management.
? Collaborate with the quality assurance team to enhance call handling processes.
? Maintain accurate and confidential records of audit results
Mankavu
Kerala
India
any degree graduate with minimum of 1 year experience in current filed.