Handle direct customer interactions related to refunds, including resolving queries and providing timely updates.
Manage internal coordination calls between centres and attend customer calls through the Refund IVR number.
Prepare and maintain weekly refund reports using Excel with accurate and up-to-date data.
Prepare payment-related Excel sheets for refund processing and tracking.
Prepare and maintain fee transfer reports, ensuring correctness and proper documentation.
Coordinate refund-related activities for assigned centres and ensure all data is cleared, verified, and properly maintained.
Coordinate refund processes for the assigned vertical, maintain accurate data records, and prepare MIS reports for the respective vertical.
Ensure data accuracy, compliance with internal policies, and timely closure of refund cases